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FAQ about eyelash extensions

FAQ about eyelash extensions2019-04-09T21:02:57+10:00
What are eyelash extensions and how are they applied?2019-08-26T15:16:32+10:00

Eyelash extensions are single synthetic/man-made lashes applied directly to the natural lash, close to (but not touching) the lash line with a semi-permanent bonding adhesive. A single extension, or up to 5-7 super fine extensions is applied to a single isolated lash, leaving the eyelashes and eyelids to move freely. They are applied carefully, one by one using specially designed tweezers. The whole process normally takes 1 – 2.5 hours depending on how many lashes are applied and the set type.

How long do eyelash extensions last?2019-07-30T07:23:38+10:00

The short answer: Roughly 5-6 weeks before every lash sheds, you’ll need iniflls at 2-4 weeks.

The long (and better!) answer: There are many factors at play here, including your individual lash cycle and your aftercare. You might be surprised to learn that everyone’s lashes have a life cycle and shed, just like the hair on your head! Once a natural lash’s life cycle is complete, the lash falls out naturally, taking the extension with it. Everyone’s lash cycle is a little different, but on average you should be experiencing a turnover of your natural lashes every six weeks or so.

If you want to maintain your lash extensions, we recommend infilling your lash set approximately every 2 – 4 weeks. By this stage, some lashes would have fallen out as new lashes have grown through. In an infill appointment, we carefully replace these fallen extensions with brand new ones! If you care properly for your lashes, your extensions will last longer (i.e. remove makeup correctly, don’t wear mascara, avoid oily products on your face, and avoid tugging/pulling at your eyelash extensions). Some clients who take extra good care of their lashes get 4 weeks before they need infills! If you happen to have very oily skin, you will normally need infills more regularly.

How much do eyelash extensions cost?2019-03-14T11:35:10+10:00

A standard/basic full set of eyelashes, consisting of around 70-80 lashes per eye costs $140, a more dramatic glam set is $165. Hybrids are from $200, and Russian Volume lashes (we make all our fans ourselves during the application!) are $240 +. It really all depends on the look you are hoping to achieve. For a complete list of our prices, please see our Prices page. Please note that our pricing between our Sydney (Newtown/Parramatta) salons and our Gosford salon differs slightly.

Why do you have different prices at your Sydney and Gosford salons?2019-07-06T20:14:35+10:00

Overheads. Our operating costs are not quite as high on the central coast, so we try to pass this benefit on to our clients.

Do eyelash extensions damage your natural lashes?2019-07-30T07:24:02+10:00

Absolutely not – if they are applied properly! At Lady Lash, we take special care to ensure that our lash extensions are all applied individually and correctly to maintain your eyelash health. To ensure the long-term health of your lashes, we highly recommend that you take the advice of your lash stylist regarding the maximum thickness and length that your lashes can safely hold. As long as an extension of the appropriate/safe length and thickness has been applied, your natural lashes will continue to grow through a normal lash cycle. Please listen to your lash stylist’s advice about how long/heavy you should go, especially if you have naturally thin or sparse lashes. Don’t try to remove the eyelash extensions yourself – this could easily damage your natural lashes, as the adhesive bond is extremely strong.

Sometimes clients choose not to take our advice regarding the lashes and do request extra long and thick lashes be applied to their thin or fine natural lashes. We strongly advise against this, as we cannot guarantee that they will last well if they are too long or heavy for your natural lash to support. At Lady Lash, we will apply the lashes that you request within reason and always advise you if there are any issues. Usually, as a one-off or special occasion wear, extra long or thick lashes will cause no problems at all, but long-term it can weaken your lashes.

But I have a friend who said her lashes were damaged by lash extensions?2019-08-26T15:22:54+10:00

Beware booking an appointment at a non-specialist salon! Inexperienced technicians or those who rush can use lashes that are too heavy/clumped together (often called ‘Express Volume”) – this incorrect technique usually results in damaged lashes. Our aim at Lady Lash is to give you beautiful lashes all the time, with no damage to your natural lashes. We customize your lash extensions so they are the right weight and thickness for you, and apply them carefully – one by one – so your natural lashes will remain as healthy as ever!

If you are still concerned, and are a little lash-obsessed (don’t worry, we are too!), we’d recommend using a growth formula that helps strengthen and condition your natural lashes. We stock Eyenvy which is a terrific, highly effective lash growth serum that is salon-exclusive and totally compatible with lash extensions.

Is the application process for eyelash extensions painful?2019-08-26T14:00:22+10:00

No. We are often asked ‘do eyelash extensions hurt?’ and the answer is not at all – if applied properly! Eyelash extensions are applied directly to the eyelash itself, so there is zero contact with the skin. The lash appointment may feel a little unusual the first time, but once you get used to the process you should be so comfortable that you even want to nap! Lady Lash uses high-quality, low-fume glue, which (unlike cheaper products) does not burn or sting. People with extremely sensitive eyes or sinus problems may get some watering and slight stinging at the end, but this normally subsides within seconds.Please alert us if you are experiencing any stinging during the treatment – some individuals with very dry eyes/eyes that don’t close properly may do, and we will adjust our procedure to keep you comfortable.

Will eyelash extensions irritate my eyes?2019-08-26T15:21:20+10:00

No – once your eyelash extensions are applied, they should feel just like your normal lashes. The eyelash extension is bonded to the actual lash (not your eyelid) so it feels just like your normal lashes. The only way that lashes can become uncomfortable is if you repeatedly rub your eyes or are rough with your extensions – this can damage or twist the extensions, which could make them feel awkward on your eye.

I have had bad extensions applied somewhere else and would like them removed and some new ones put on – is this possible?2019-08-26T13:55:10+10:00

In most cases, yes – but if you have had particularly bad extensions done somewhere else (particularly overseas) we cannot absolutely guarantee that we will be able to remove them or apply new ones immediately. It depends on how bad a state your lashes are in. If there is an awful lot of glue and many lashes fused together, it can take some time to remove the extensions gently. If the bad extensions have irritated or infected your eyes/eyelids Lady Lash reserves the right not to perform the procedure, and may refer you to initially seek medical advice.

Are eyelash extensions safe when pregnant?2019-04-05T16:00:53+10:00

Generally speaking, eyelash extensions are a safe and non-invasive cosmetic procedure. Lady Lash uses a high-quality, low-fume adhesive that is manufactured specifically for cosmetic use near the eye, and the adhesive is applied to your lash hairs rather than your skin. Allergic reactions to the adhesive are very rare and can be easily treated if they manifest. In saying this, if you are pregnant and have never had eyelash extensions before or have never been to Lady Lash and used our glue products, we strongly recommend a patch test out before your treatment. This patch test must be completed at least 48 hours prior to the booking.

Why do we need to patch test before proceeding? Firstly, the lash extension procedure requires you to lay flat on your back for over one hour; a position that is not recommended for women in the advanced stages of pregnancy. It also requires that you lie quite still – which can be hard if you’re heavily pregnant! The patch test gives you a chance to see what it’s like lying in that position for a short time, so that you can gauge how well your body will respond to a prolonged appointment Secondly, if you are unlucky enough to have an allergic reaction your doctor may not be able to give you the required treatment due to your pregnancy. So we highly recommend a patch test first before proceeding.

Please note: if we have been doing your lashes here at Lady Lash and you become pregnant, there’s no problem continuing with the extensions – just let us know so that we can make sure you are comfortable at all times! You’d already be familiar with all of our products and glue, so reactions are far less likely to manifest.

I have made a booking to have eyelash extensions put on. Is there anything I need to do beforehand?2019-07-06T20:15:44+10:00

The main thing is to have clean eyes and eyelashes, free of makeup – especially mascara. Some mascaras contain oils that can prevent eyelash extensions bonding correctly. Be sure to use an oil-free makeup remover if removing makeup, and don’t use any oil or petroleum based products on or around the eye area for 48 hours prior (such as Vaseline or moisturizers). Do not have your eyelashes permed – it is very difficult for us to apply extensions on lashes which have been permed within the last 2-3 months, as often the extensions will not bond correctly. If you have had a more gentle lash lift which has dropped, that should be ok.

Can I wear eye makeup with my eyelash extensions?2019-08-26T15:25:21+10:00

Yes, you can – as long as it oil-free and very low in glycol/glycerin. These ingredients attack the glue, loosening the lash bond and causing extensions to fall. We’d recommend:

Liquid/pen liner (oil-free, of course) – gel liner tends to stick in the roots of the lashes and is tough to remove. We stock great, tested products here

Powder-type eyeshadows are fine – check the ingredients list of liquid/stick eyeshadow for glycol and glycerin, as sometimes these products are snuck in!

To avoid using mascara if possible – this product causes the extensions to clump together, and often contains oils to weaken the glue bond on your lashes. Especially waterproof mascara! If you are intent on wearing mascara, Lash Lady stocks Max2 Volume Up mascara made specifically for use on eyelash extensions. To get the best out of your extensions and mascara, just apply the product to the very tips of your lashes and avoid the roots.

PLEASE DON’T use mascara on volume or hybrid lashes – regardless of which brand you use, mascara makes volume fans snap shut. This means your lashes will look clumpy and stick together. We will not be able to infill volume lashes that have had mascara applied to them.

How do you remove eye makeup when wearing eyelash extensions?2019-08-26T13:28:40+10:00

You must use an oil-free, glycol-free, lash-safe makeup remover – oil-based removers will damage the lash adhesive and can make eyelash extensions fall off prematurely. Lady Lash has sourced some high-quality makeup removers specifically formulated for eyelash extensions and we’ve even made our own lash-safe cleanser, LashGame Foaming Shampoo. Please DON’T use micellar water, makeup wipes, baby oil or baby shampoo to remove your makeup – these contain oils, with makeup wipes usually snagging and pulling on your extensions. Once you’ve removed using makeup remover, cleanse with a lash-safe foaming lash cleanser. Please be gentle – they are fragile when wet – don’t rub them firmly, they need gentle cleansing to last well!

Can I swim/shower/ get my eyelash extensions wet?2019-03-07T10:34:54+10:00

Yes. In fact this is one of the best things about eyelash extensions – you will have pretty eyes ALL the time – when you wake up, straight out of the shower, out of the pool. Just don’t rub them or use detergents or oily soaps and they will last a long time. Try to pat them dry gently.

Can you be allergic to eyelash extension adhesive?2019-08-26T15:26:02+10:00

Like all cosmetic products, there are some individuals who may be allergic to this particular adhesive. However, allergic reactions are extremely rare however and usually subside quickly once the extensions are removed. If you have had an allergic reaction to any eyelash extensions (swollen, red, puffy eyelids and under eye area) we cannot ethically apply any lashes in the future – this means it would be highly likely you will be allergic again and subsequent reactions can be worse.

If you do have an allergic reaction, you must seek medical attention prior to making an appointment to remove the extensions. We cannot give out medical advice, however from our experience some doctors will recommend not removing the extensions immediately as this can cause further irritation due to the solvents used.

If you have had an allergic reaction from another salon and wish to have your lashes removed, we can only make an appointment if we have a doctor’s certificate recommending immediate removal. In all other cases, it would be best to contact the salon that you originally booked at.

Do I need to make an appointment?2019-04-01T08:15:31+10:00

Yes, appointments are generally necessary. Our weekend and evening appointments (between 5 – 7.30pm) are the most popular and can sometimes book out weeks ahead. Please contact us to arrange a time that suits you.

How do I take care of my eyelash extensions so they last longer?2019-09-04T04:16:09+10:00

We have a whole separate page dedicated to this topic here.

There are a few simple steps you can take to make sure you get the most out of your eyelash extensions. At your appointment, we give you an after-care card outlining how to take care of them, the main things to remember are:

Do not wet or dampen your lashes for 24 hours MINIMUM after your lash appointment – in that 24-hour period, the lash glue is still in its crucial curing period. Try to avoid: steamy hot showers, baths or the spa, heavy gym sessions, rain, facials and swimming. After 24 hours, you’re totally fine to go ahead! Some salons say you can wet them straight away. We disagree and think that it’s better to wait as steam and product exposure is not good for them immediately.

Use only oil-free products, especially makeup remover – check in with our receptionists or your lash stylist if you need any advice on removers!

Let your facialist know if you have eyelash extensions applied – lashes don’t mix well with steam, so they can usually find another way to give you your favourite facial. If you are getting a facial, please don’t do it immediately after you’ve had extensions applied.

Do not rub or pull at your lashes – the more you touch them with your fingers, the more oil and dirt you introduce to the area. They like to be left alone!

Avoid using mechanical eyelash curlers – these can rip out your extensions!

Gently brush lashes with your lash wand to put them back into place each morning – this will detangle and fluff them out!

Please avoid using mascara on your extensions!

Cleanse your lashes 3-4 times per week using a lash-safe cleanser – see here (LINK HERE) for instructions!

To make your lashes last as long as you can, its best to avoid steam rooms, saunas and bikram (hot) yoga. If you do these things, you might need to come in a little more frequently for infills.

Are the materials you use safe and good quality?2019-08-26T13:38:40+10:00

Yes – the eyelash extension adhesive we use is almost completely fume-free, approved for cosmetic use and safe for your eyes. It is also very long lasting. The eyelash extensions we use at Lady Lash are the highest quality available, with the lengths and thicknesses specially customized to suit you! All equipment is thoroughly disinfected before each use. We use masks for hygiene and practice thorough hand-washing and sanitiser between clients.

Can anyone use eyelash extensions?2019-08-26T13:39:24+10:00

Almost everybody can use eyelash extensions to increase the appeal and look of their eyes. The difference will be instant – your eyes will look sparkly and refreshed immediately! As the glue is applied directly to the eyelash and does not touch the skin, there is very rarely any issue with allergic reactions.

Can I wear contact lenses/glasses with my eyelash extensions?2019-04-08T10:07:47+10:00

Of course! You may find it more comfortable, however, to remove contacts before your appointment, or bring your contacts case so you can remove them immediately prior. You need to remove hard contact lenses before your appointment, as they can often prevent you from closing your eyes comfortably.

Will I look like a drag queen with my eyelash extensions?2019-08-26T13:33:28+10:00

No – not unless you are already a drag queen/especially want to look like a drag queen! The stylists at Lady Lash tailor the lash set to suit you and your needs. You can have just a few at the corners for some added sparkle to your eyes, a full set for a natural look or a glamour set for a more dramatic, made-up effect (ideal for film/theatre/models, or special events like weddings). Lash extensions come in many different lengths and curl types to suit a range of looks and lifestyles. Our stylists have been styling different eyes for years, so we’re sure you’ll love your new lashes!

What if I get eyelash extensions but just don’t like them?2019-07-30T07:31:07+10:00

They can be removed using a professional solution if you decide that they are not for you. But we’re sure this won’t be the case! Take a look at our Before and After gallery to see how fabulous they look on our clients.

What is the difference between silk, mink and synthetic eyelash extensions?2019-03-19T12:26:37+10:00

One of the questions we’re asked here regularly at Lady Lash about eyelash extensions is about the difference between silk, synthetic (also known as ‘acrylic’) and mink eyelash extensions. Having used all three of these materials for years, we’re very familiar with the difference, pros and cons of different kinds, and why you might choose one over the others. Please note, we no longer use the thicker, older style ‘acrylic’ lashes – they are not the best quality to we have phased them out.

Here’s a little rundown on each type, the pros and cons, and who they are most suitable for, to help you choose your next set of lash extensions:

Silk eyelash extensions: All of the lashes we use are man-made fibres (real silk would disintegrate within days) and not hold it’s curl. Silk lashes have a slightly more matte/natural black finish, and the ends are not quite so tapered as faux-mink. We use silk lashes in all of our volume sets because due to their texture, they fan out more than faux-mink.

Faux-mink lash extensions: At Lady Lash, we’re against animal cruelty, which we why we do not and never will use real mink fur for lash extensions. We use faux-mink lashes, which are man-made fibres, designed to imitate real mink fur. They are very glossy and black in colour and slightly more tapered on the ends. Some say they feel softer than silk but with new developments, we feel you can’t tell the different.

Flat Lash/Ellipse eyelash extensions: These are a relatively new development, whereby the cross section of the extension is flatter or more oval in shape than traditional eyelash extensions. The benefit is that they provide a thicker, more made up look without any extra weight (each fibre appears wider, though does not actually weigh more than a regular extension). They also last quite well due to their shape. They are not really suited to very natural looks, and are better for those who like a glamourous, darker look. Flat just refers to the cross section of the lash fibre, not the curl. They come in all the same curl types as other lashes.

Synthetic/Acrylic eyelash extensions: These are made from a polished synthetic material and are the firmest/sturdiest of all. In appearance, they are more obvious looking and harder than the mink or silk, and when applied quite thickly, very dramatic. They hold their curl extremely well due to their firmness, but due to this, don’t last as well on the natural lash. Some people don’t find them as ‘soft’ or ‘natural’ looking than silk or mink eyelash extensions, and the thickest type (normally 0.20mm in width) don’t have quite as good staying power as the silk and definitely not the faux mink or flat lashes. These lashes are often the type used party or weekend lashes, as they are cheap. Due to improvements in lash technology, we phased out this type of extension in 2015.

What about 3D Russian Volume Lashes that I have heard about?2019-08-26T15:15:42+10:00

These are absolutely stunning lashes and Lady Lash are amongst a handful of salons across Australia offering this new technique, after receiving completing a masterclass with international lash judge Zsinett Nagy! Basically it involves applying silk or mink eyelash extensions using a slightly different application method, where between 3-7 extremely light-weight extensions are applied in a fanned-out way, to each natural lash, creating intense volume with a soft, fluffy look. Because the fibres used are so incredibly light, they bond very well and last longer than classic eyelash extensions. For more information, please see our recent blog post on our Volume Lashes.

Volume lashes are really wonderful for those with naturally fine or sparse lashes – because you can have a much thicker look without the extra weight. Our highly talented lash stylists hand-make all our volume fans during the application (no premade fans are used in our treatments) – for better retention and a softer feeling.

Please be careful of unqualified operators using flare/cluster lashes and offering this service as ‘volume lashes’. We have seen this recently – flare lashes are not individual eyelash extensions or ‘volume lashes’ and are not meant to be applied using permanent glue. The results are usually disastrous.

I am a man. Can I have eyelash extensions too?2019-04-11T13:49:14+10:00

Why of course you can! We actually have many male clients – a surprising amount actually. Some are undercover-lash-lovers, wanting a completely undetectable look that just brightens up their eyes a bit, whilst others wear them loud and proud. Everyone can enjoy eyelash extensions for healthier and more beautiful looking eyes. We customize the eyelash extensions to suit your face and personality, and can do a very subtle set for gentlemen wishing to try out eyelash extensions.

See here for some examples of our treatments on males.

What are lash infills and why do I need them?2019-08-26T13:29:29+10:00

Around 2 to 3 weeks after your initial lash appointment, some of your natural lashes will have reached the end of their life cycles and shed. You will start seeing little gaps where the old ones have fallen, with new baby lashes coming through – at this point it’s a good time to get infills, so your lashes always look nice and full. Once a baby lash is mature and strong enough to hold an extension, we can apply a lash there!

For further reading, see Lowdown on Lash Infills for more details.

What do you charge for infills?2019-08-26T13:30:27+10:00

It depends greatly based on the type of set, and the time you have booked (this will be dictated by how much you have lost).

Classic infills – $70-$120

Hybrid infills – $95 – $165

Volume infills – $95 – $195

($195 is a very large, 2 hr infill on our biggest set possible)

Please note that infills are for where a minimum of 35% – one third of the lash extensions remain. If you have just a few left, please book for a new set so we have enough time to make them nice and full again!

Can I get a spray tan with eyelash extensions?2019-08-26T15:23:45+10:00

Yes – best to do it AFTER the extension application, not before, and only a light spray on the face.

I have had my lashes done elsewhere, can you infill them?2019-07-06T20:23:08+10:00

Whilst we welcome clients wearing extensions from elsewhere and are happy to work in with other good quality lashes, we often are unable to infill lashes done elsewhere, due to issues of quality – primarily extensions being stuck together, excess glue and cluster lashes or heavy pre-made fans being advertised as volume, which sadly many places still do. However, if you are wearing good quality extensions (all properly separated from one another, no clumps or long twisted lashes) that you would like infilled, feel free to pop in and we can check your lashes to see if this is possible, or send us a clear, aerial view shot and we’ll see if we’re able to. Often we can!

My own eyelashes have been falling out with extensions attached – is this normal?2019-08-26T15:14:55+10:00

Some people don’t actually realise this, but every day, we lose anywhere from 1-5 natural lashes – much like the hairs on our head, they replace themselves as new ones grow! Usually twice a year (chance of seasons, particularly end of Summer and beginning of Spring you will notice that you lose more natural lashes than normal – this is called seasonal shedding, and you will normally find that your lashes seem to be falling out more quickly than normal – and that a lot of new baby lashes have come through at your next appointment. Don’t be too concerned – it happens to everyone a couple of times a year, and if you are worried, get in touch or talk to your lash stylist who can assess the health of your lashes at any point.

Why are my lash extensions not lasting?2019-08-26T13:32:44+10:00

Please have a look at our complete aftercare here for tips on what might be the cause. If you are experiencing any issues in the first 3 days after your appointment, please contact us and we will do whatever we can do assist you.

We generally find the most common cause of lash shedding is oily product use and being rough with cleansing – so try to cleanse gently but thoroughly.

How long lashes will last varies individually – someone with dryer skin, wearing less makeup but a fuller set of lashes/more extensions will usually get a lot longer out of the extensions than someone with oily skin, using lots of eye makeup, and only wearing a lite set. Hormonal changes, particularly peri-menopause and the onset of menopause, certain medications (thyroid, roaccutane/accutane) can sometimes cause lashes to not last as well as normal.

Please don’t think that is is normal/good for lashes to last 8 weeks. It isn’t – if you’ve had lashes elsewhere, and haven’t lost many/any lashes by this point, it’s not a good sign – it means that your lashes are probably all fused together and therefore unable to keep growing and fall out/replace themselves. They need to fall out gradually in order to grow and remain healthy! Normal is 2.5-3 weeks between infills, outliers with good retention will get 4-5 weeks, and some people need them every 2 weeks.

Can you get lash extensions after a lash lift?2019-08-26T13:44:43+10:00

It’s best that you wait 6-8 weeks so that the lashes are smooth enough to allow for correct bonding. On very lifted/kinked lashes, it can be difficult to get them to bond well/last properly.

If your lash lift is a very gentle curl or has dropped significantly, then it should be fine to proceed.

I am getting married – when should I get my lashes done?2019-04-05T15:54:44+10:00

We definitely recommend trialling them a few weeks before the big day, then infilling closer to the event. This is because a) you don’t want to develop a surprise allergic reaction/red eye reaction the day before your wedding – testing it out first is a good idea – and b) this allows you to trial a certain look and then adjust it before the wedding. Give us a call if you need assistance scheduling wedding bookings – if we know it’s your wedding, we will normally try to extend the appointment time a little bit (at no extra cost) as we know how important it is!

Do you offer eyelash extension training?2019-08-26T13:16:43+10:00

No, but we regularly host training events by Lash Game who we are closely affiliated with. They are our trainer of choice.

How experienced are your technicians/lash stylists?2019-07-06T20:21:59+10:00

The vast majority of our lash and brow stylists have over 5 years experience – and many over 10. All of our lash and brow stylists are tested rigorously before they join the Lady Lash team, and have ongoing training with our salon trainer Grace who is an international champion with 18 years experience and a qualified trainer and assessor. This is to ensure that we continually uphold a very high standard in lashes and brows and are using the best and most up-to-date techniques and skills.

I identify as male. Can I have eyelash extensions too?2019-08-26T13:57:35+10:00

Absolutely. We actually have many male clients – you’d probably be surprised! Some are wanting a completely undetectable look that just brightens up their eyes a bit whilst others wear them loud and pro