FAQs

Are the materials you use safe and good quality?

2019-05-06T12:34:15+10:00

Yes – the eyelash extension adhesive we use is almost completely fume-free, approved for cosmetic use and safe for your eyes. It is also very long lasting. The eyelash extensions we use at Lady Lash are the highest quality available, with the lengths and thicknesses specially customized to suit you! [...]

Are the materials you use safe and good quality?2019-05-06T12:34:15+10:00

What are Russian volume lashes?

2019-05-06T12:38:49+10:00

Russian volume lashes are currently the most popular technique amongst master lash artists - hailing from Russia, the phenomenon has spread worldwide! This technique involves 3-8 lightweight extensions, which are applied in a fan shape to each natural lash. The Russian volume technique creates an intensely voluminous lash set with [...]

What are Russian volume lashes?2019-05-06T12:38:49+10:00

What is the difference between silk, mink and flat/cashmere eyelash extensions?

2019-05-06T12:42:38+10:00

One of the questions we’re asked regularly about eyelash extensions is about the difference between silk and mink eyelash extensions. Having used these materials for years, we’re very familiar with the features of each material and why you might choose one over the other. You don’t have to worry about [...]

What is the difference between silk, mink and flat/cashmere eyelash extensions?2019-05-06T12:42:38+10:00

Can I swim/shower/ get my eyelash extensions wet?

2019-05-06T12:45:57+10:00

Yes. This is one of our favourite things about eyelash extensions – you can have pretty eyes when you wake up, straight out of the shower, and even out of the pool! If you’re swimming in water that is chlorinated or salty, splash your extensions with fresh water afterwards or [...]

Can I swim/shower/ get my eyelash extensions wet?2019-05-06T12:45:57+10:00

I’ve had bad extensions applied somewhere else and would like them removed and some new ones put on – is this possible?

2019-05-06T13:00:13+10:00

In most cases, yes – but if you have had particularly bad extensions done somewhere else (cheap overseas salons are a big offender - the glue will look shiny and like concrete...) we cannot guarantee that we will be able to remove the lashes or apply new ones immediately. It [...]

I’ve had bad extensions applied somewhere else and would like them removed and some new ones put on – is this possible?2019-05-06T13:00:13+10:00

I identify as male. Can I have eyelash extensions too?

2019-05-02T20:59:58+10:00

Absolutely. We actually have many male clients – you’d probably be surprised! Some are wanting a completely undetectable look that just brightens up their eyes a bit whilst others wear them loud and proud. Everyone can enjoy eyelash extensions for refreshed and beautiful-looking eyes. We customize the eyelash extensions to [...]

I identify as male. Can I have eyelash extensions too?2019-05-02T20:59:58+10:00

How experienced are your technicians/lash stylists?

2019-04-05T15:56:50+10:00

The vast majority of our lash and brow stylists have over 5 years experience - and many over 10. All of our lash and brow stylists are tested rigorously before they join the Lady Lash team, and have ongoing training with our salon trainer Grace who is an international champion [...]

How experienced are your technicians/lash stylists?2019-04-05T15:56:50+10:00

I am getting married – when should I get my lashes done?

2019-04-05T15:54:44+10:00

We definitely recommend trialling them a few weeks before the big day, then infilling closer to the event. This is because a) you don't want to develop a surprise allergic reaction/red eye reaction the day before your wedding - testing it out first is a good idea - and b) [...]

I am getting married – when should I get my lashes done?2019-04-05T15:54:44+10:00

What other services do you offer?

2019-04-05T15:53:48+10:00

We specialise only in the eye area - as well as lash extensions, we offer lash lifts, lash and brow tints, brow shaping and complete brow makeover, brow henna, and we work with BrowGame to additionally offer microblading and cosmetic tattoo.

What other services do you offer?2019-04-05T15:53:48+10:00

Do you have packages and specials?

2019-04-05T15:53:06+10:00

From time to time we do run fantastic specials and packages in our salons - please see our specials page for more details.

Do you have packages and specials?2019-04-05T15:53:06+10:00

Can you get lash extensions after a lash lift?

2019-04-05T15:52:18+10:00

It's best that you wait 6-8 weeks so that the lashes are smooth enough to allow for correct bonding. On very lifted/kinked lashes, it can be difficult to get them to bond well/last properly. If your lash lift is a very gentle curl or has dropped significantly, then it should [...]

Can you get lash extensions after a lash lift?2019-04-05T15:52:18+10:00

I am under 18, can I have extensions/treatments done?

2019-04-05T15:51:06+10:00

Yes, but with the permission of a parent or legal guardian who will need to sign your consultation form or give us verbal permission over the phone. Under 16 and they must accompany you to the appointment. Lashes are becoming popular for formals and we do create some beautiful natural [...]

I am under 18, can I have extensions/treatments done?2019-04-05T15:51:06+10:00

Why are my lash extensions not lasting?

2019-04-05T15:50:03+10:00

Please have a look at our complete aftercare here for tips on what might be the cause. If you are experiencing any issues in the first 3 days after your appointment, please contact us and we will do whatever we can do assist you. We generally find the most common [...]

Why are my lash extensions not lasting?2019-04-05T15:50:03+10:00

My own eyelashes have been falling out with extensions attached – is this normal?

2019-04-05T15:47:38+10:00

Some people don't actually realise this, but every day, we lose anywhere from 1-5 natural lashes - much like the hairs on our head, they replace themselves as new ones grow! Usually twice a year (chance of seasons, particularly end of Summer and beginning of Spring you will notice that [...]

My own eyelashes have been falling out with extensions attached – is this normal?2019-04-05T15:47:38+10:00

Can I get an eyelash tint first?

2019-04-05T15:46:19+10:00

Yes you can - please book it in advance though to allow sufficient time. Please don't get it done in a salon prior UNLESS you request that they do not, under any circumstances use vaseline or oily makeup removers as this can affect the bonding. We have adjusted our tinting [...]

Can I get an eyelash tint first?2019-04-05T15:46:19+10:00

I have had my lashes done elsewhere, can you infill them?

2019-04-05T15:44:00+10:00

Whilst we welcome clients wearing extensions from elsewhere and are happy to work in with other good quality lashes, we often are unable to infill lashes done elsewhere, due to issues of quality – primarily extensions being stuck together, excess glue and cluster lashes or heavy pre-made fans being advertised [...]

I have had my lashes done elsewhere, can you infill them?2019-04-05T15:44:00+10:00

How do I book infills?

2019-04-05T15:41:47+10:00

By SMS or calling 0420 634 904 or by emailing info@ladylash.com.au (or at your initial booking)

How do I book infills?2019-04-05T15:41:47+10:00

What do you charge for infills?

2019-04-05T15:41:08+10:00

It depends greatly based on the type of set, and the time you have booked (this will be dictated by how much you have lost). Classic infills - $70-$120 Hybrid infills - $95 - $165 Volume infills - $95 - $195 ($195 is a very large, 2 hr infill on [...]

What do you charge for infills?2019-04-05T15:41:08+10:00

Why can’t I book infills online?

2019-04-05T15:40:20+10:00

We are working on this as we speak and once you can we will announce it loudly! - our online booking system is relatively new and we are still adjusting to it before we introduce infills online. The best way to book infills is in salon at your previous appointment [...]

Why can’t I book infills online?2019-04-05T15:40:20+10:00

Can I bring my boyfriend/husband?

2019-04-05T15:35:53+10:00

Sure. Book him in for his brows too and we can clear that monobrow for him whilst you're here! Just kidding. Boyfriends//husbands/friends/companion animals are all welcome. They just may need to wait in one of our reception areas as treatment rooms cannot normally accomodate additional visitors.

Can I bring my boyfriend/husband?2019-04-05T15:35:53+10:00

Do you have to pay a deposit to book?

2019-05-02T21:01:26+10:00

Appointments of two hours or more (including all new volume and hybrid sets) require a deposit of $100 to confirm. This deposit will come off the total price of the appointment on the day! Deposits are transferable or refundable up to 24 hours before the appointment. If you need to [...]

Do you have to pay a deposit to book?2019-05-02T21:01:26+10:00

I have made a booking for eyelash extensions. Is there anything I need to do beforehand?

2019-04-05T15:31:10+10:00

The main thing is to have clean eyes and eyelashes, free of eye makeup – especially mascara. Some mascaras contain oils that can prevent eyelash extensions bonding correctly. Be sure to use an oil-free makeup remover if removing makeup, and don’t use any oil- or petroleum-based products on or around [...]

I have made a booking for eyelash extensions. Is there anything I need to do beforehand?2019-04-05T15:31:10+10:00

How do I make a booking?

2019-05-02T21:04:42+10:00

We’ve got plenty of ways that you can book in at Lady Lash - it depends what is easiest for you! The quickest way is online for instant booking. You can also contact our reception via text or phone call on 0420 634 904, or send us an email at [...]

How do I make a booking?2019-05-02T21:04:42+10:00

Do I need to make an appointment or can I walk in?

2019-04-05T15:26:29+10:00

Yes, appointments are generally necessary. Our weekend and evening appointments (between 5 – 8pm) are the most popular and can sometimes book out several weeks ahead. Please book online here or contact us on 0420 634 904 to arrange a time that suits you.

Do I need to make an appointment or can I walk in?2019-04-05T15:26:29+10:00

How much do eyelash extensions cost?

2019-05-02T21:03:27+10:00

At Lady Lash, our pricing really does depend on the look you are hoping to achieve - we charge according to the amount of lashes and the time it takes our lash stylists to apply a perfect set. As a guide, a ‘standard’ full set of eyelashes (70-80 lashes per [...]

How much do eyelash extensions cost?2019-05-02T21:03:27+10:00

What are lash infills and why do I need them?

2019-04-05T15:14:22+10:00

Around 2 to 3 weeks after your initial lash appointment, some of your natural lashes will have reached the end of their life cycles and shed. You will start seeing little gaps where the old ones have fallen, with new baby lashes coming through – at this point it’s a [...]

What are lash infills and why do I need them?2019-04-05T15:14:22+10:00
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